08:22
Labour Relief Tz
Introduction
Being
able to communicate effectively is the most important of all life skills.
Communication is simply the act of transferring information from one place to
another.
How do we communicate?
/
Using vocal-using voice
/ Use a written means i.e papers, printed or
digital media such as books websites or emails.
/ Using visual i.e use of
logos,maps,charts,graph etc
/ Using non verbal means i.e use of body
language ,gestures,impressions eg nodding tone and pitch of voice.
Interpersonal
skills
Are the skills we use when engage in face to
face communication with one or more people. What we say is an important way of
getting our massage across. Using our voice is only the tip of iceberg .
We actually communicate more information using non verbal signals,
gestures, facial expression, body language, or even our appearance.
Importance
of interpersonal skills
·
Help us to know much better a person you
are talking to,through listening
skills,one will understand more than verbal massage conveyed.
·
Good interpersonal skills enable us to
resolve problems that are inevitably occur both in our private or professional
life on art of listening.
·
With this culture ,will enable us to
reach at good decision making ,as it often required to communicate complex
information so that the most appropriate decision can be made (necessity of
meetings & open discussions)
·
Where there is a conducive environment i.e good interpersonal skills,then job
can be attain as planned,with required standard as communication barriers will
easily be overcome.Learn to avoid such barriers and allow your masseges to be
sent and received with great accuracy
·
Good interpersonal skills culture
employees with other skills,as they will follow/imitate what their leader does
,for example; presentation skills ,which is necessary in the conyeying of massege
,Writing skills i.e an ability to write clealy and effectively which is also
among is the key skill in communication,For example report writing,minutes of
the meetings can easily be copied by subordinates when they are
delegated.Personal Skills,
where employees learn more from the job
itself.(in the course of
employment/learning by doing) .
·
All above mentioned advantages of
interpersonal skills creates a conducive working condition/environment which can easily
support the working spirit and enhance production at work place. Moreover,when
this culture is properly .
Common
communication barriers
A barrier to communication is something
that keeps meaning from meetings, it is an obstacle or stabling block. Moreover
,the message can be blocked partially or the whole of it;
A.Verbal
communication barrier.
Attacking
(Interrogating,Critisizing,Blaming/Lamenting).
The speaker will /may affect the content
of the message as the listener may not receive the way it is supposed to.The
same applied when the Speaker is off mood.
B.You massage(Moralising,Preaching,Advising)
Too much of explanation may end up not
be understood properly ,this has something to do with Listener if he can
construe the message properly ,message ought to communicate the right content,
nor lesser nor more .
C. Showing power (Ordering, Threatening,
Commanding or Directing)
Receiver of message will end up be
confused, if the message conveyed is
attached with
order ,command, directives or threats.
D.Other vebal barriers;include shouting,name
calling,refuse to speak e.t.c.
Non verbal barriers;
>Flashing or rolling eyes.
>Quick or slow movement.
>Arms crossed or leg crossed.
>Gesture made with exasperation.
>Avoiding eyes contact.
>Excessive fidgeting with materials.
It
should be noted that effective communication;
…it is two way.
…it involves active listening.
…it reflect the accountability of speaker
and Listener.
…it utilizes feedback.
…it is free of stress.
…it is clear.
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